PROFESSIONAL BACKGROUND Experienced healthcare professional with excellent client facing and project management skills. Action-oriented with strong ability to communicate effectively across teams with technology, executive, and business audiences. Accomplished at analyzing both products and procedures to generate new ideas to improve efficiency and production quality. Highly adaptable to ever changing circumstances.
SKILL HIGHLIGHTS MBA, Strong verbal communication, Excel in leadership and relationship- building skills, Extremely organized, Computer proficient, Client account management, Data management, Cross-functional team management, Reports generation and analysis, Client assessment and analysis, Change Implementation, Project Management, Analytical Skills, Process implementation, Creative Problem Solving; SalesForce.com expert.
EDUCATION HIGHLIGHTS In 2006, I completed my MBA with a concentration in Health Services Administration .I am currently a Master candidate in Medical Informatics at Northwestern University. Some of my key strengths include:
SUCCESSFUL More than 12 years’ successful experience in customer service, account management and sales. I have a proven track record of client problem solving, experience with client interaction and the ability to manage multiple projects simultaneously.
RELATIONSHIP MANAGEMENT Well-developed interpersonal skills with an emphasis to promote effective interaction among senior management leaders and peers. Experience managing complex client relationships, with a focus on internal operations coordination and client satisfaction.
DEDICATED TO PROCESS IMPROVEMENT Specialties: Sales Hunter, Account Management, Change Agent and Project Management with an emphasize on customer retention and satisfaction.